Hours of Customer Service
Our office hours are 9:30 AM to 7:30 PM IST Monday thru Friday and 10:30 AM to 1:30 PM on Saturday. Email Queries are typically answered within 4 hours. We are closed on Sundays and Holidays.
You can meet us at the below address:
14, HB Samaja Link Road, Gandhi Bazaar, Bangalore – 560004
Or call us at the below numbers
+91 9886 44 44 84
Or email us at
Storing the Digitized Content
It’s always better to store the digitized content on Pen-drives or Hard-drives. Either you can handover a device or we can purchase it on behalf of you. If the order value exceeds INR 5000/- you will be eligible for a free pen-drive. Approximately 1200 photo scans at 600 dpi and 300 negative or slide scans at 2400 dpi can fit in a 2 GB space. The exact number is difficult to determine because of the digital size of the scanned image. In the current era, it also makes sense to copy the digitized content from the electronic drives by ripping it to online servers like Dropbox or Google Drive.
Organization of files on CD/DVD and playback
Scanned pictures, slides, and negatives are stored in electronic media in jpeg format. The organization of the folders in the CD/DVD is completely dependent on how the albums and negatives were labeled. Better labeling from your side would lead to better folder structure. The playback of these electronic media is possible on the computer and most TVs.
Processing Location and Time Taken
ScanJunction processes all the content from its Bengaluru office currently. There are 3 ways to get to us: we pick and drop the content, you drop off and pick up the content, or courier. As of now for orders outside of Bangalore courier is the only way possible. This is where our custom-built safety process stands out and gives you peace of mind.
Time taken for 500 print photos @ 600 DPI would be 5 days, 6 hours of videotape would be 5 days and 500 negatives/slides @ 1200 DPI would be 7 days. These are general time estimates. If the photos need to be removed from glued album, or negatives/slides/video tapes need to be cleaned times may vary.
Privacy at ScanJunction
We take the privacy of your content very seriously and the resource control is very strict. None of the workstations have access to the internet and the USB ports are locked. This prevents your content from leaking out of ScanJunction. The workstation content can be copied only to the main server. The final delivery happens from the main server after the final quality check. Please look at Privacy terms in detail.
Why not DIY (Do it yourself)?
If you want to scan 1000 pictures @ 600 DPI it will cost you:
- 50 hours of scanning (3 months @ 4 hrs/weekend)
- Loss of motivation
- Album Handling not done properly might lead to tearing of photos
- Chances of messing up the sequence and starting all over
- INR 35,000 for a best-in-category photo scanner
Let professional as ScanJunction do it for you
- Zero hours of your time
- Processing in 5 days
- INR 5000 for 1000 photos
Sorting Pictures and Album Handling
It’s best to sort content and send it by name. The same naming convention goes on in the digital medium. However, we understand the problems with this and we are OK if you send the photos without counting. We will get the exact number once we scan them. However, note that there is an album handling charge of Rs 2 per photo which is additional to the scanning charges.
Copyright, viewing and sharing
There is no copyright protection on the photos from our end. You can share the photos or videos with your friends and also playback on most of the TVs which have in-built slide show capability.
Printed Photo Scanning
What is DPI in scanning?
Scanners capture digital images of prints or images on film. When they scan the image on print or film, they break it down into pixels. This process has an associated spatial resolution that is related to the original surface being scanned. If the scanner breaks each linear inch of the printed photo into 1200 pixels, then the scan is being conducted at 1200 pixels per inch.
This resolution is sometimes also referred to as the sampling rate. Most commonly though it is referred to in terms of DPI, even though PPI or SPI are far more appropriate terms. Hence DPI in scanning actually refers to PPI or SPI as printed information is getting converted to pixels per inch from the printed photo surface. Note that the scan resolution has no bearing on the print resolution, unless one wishes to match the print size to the size of the original image scanned, in which case the print resolution should be set to match the original scan resolution.
Photo scanning at what DPI?
Quick answer is higher DPI leads to better quality. It’s always better to go with higher DPI and get it right the first time to capture as much data as possible. We recommend photos to be scanned at 600 DPI. Higher DPI also enables the scans to be printed on to larger sizes at a later stage. Look at the numerical example below to understand DPI, PPI and SPI better.
What kind of Equipment?
We use best in category Epson Perfection V800 flatbed scanners.
Photo files size and format?
The file size of the scan again depends on the scan resolution or sampling rate. Higher the resolution bigger will be size as more information pertaining to clarity, sharpness and color is captured. The format of the scanned image can be jpeg or TIFF. TIFF is the raw format without any reduction in quality and will be the largest in size generally. Jpeg would be ideal for sharing and storing purposes as they are about 5 times lesser in size compared to a TIFF.
Retouch and Charges
Retouching is an art of enhancing an already existing print photo. Print photos would have faded or might have yellowed. Sharpening such digitized print photos by color correction is called Retouch. The digitized content is brought back to its glory. If you choose just scanning for print photos the digitized content would be a replica of the print photo and inherent defects. We charge a very nominal Rs.2 per photo for retouch and this is done manually and takes approximately 3 minutes for each scan. We are the only brand where retouching is done manually and our expert team is adept at the procedures. Let’s consider a printed photo of size 15cm*10cm that needs to be scanned to digital format. For calculation purposes, you will be scanning at 300DPI.
15cm10cm (WidthHeight) printed photo = 6″ * 4″ (approx)
Scanning @300 DPI
Scanner breaks each linear inch of the printed photo into 300 pixels.
On the width of the photo you will end up with (6” 300) = 1800 pixels On the Height of the photo there would be (4” 300) = 1200 pixels
The printed photo is converted to pixels and to the digital medium.
The resolution of the digital photo is 1800*1200 = 2.16 Mega Pixels
Till now we spoke about Scanning resolution and we ended up with a 2MP digital photo. In the digital medium DPI has no meaning as there is no physical dimension and there is only pixel density. Also now you can see that actually scanning resolution is in SPI (spatial pixel per inch) and not DPI as the pixels are picked up after breaking the linear inches of the physical photo.
Now if the scanned photo needs to be printed at a later stage, the size plays a very important role. We already know that this photo can be printed at 6” * 4” size as we scanned it from the same size. If you choose a printer with 1200 DPI resolution for this size then the printer will lay 4 dots per pixel. The PPI (pixel per inch) would be 300 DPI which is the SPI at which we scanned.
Please note that the required standard regulation for printing 300 DPI or in fact it should be 300 PPI. However printer shops will always use DPI interchangeably for PPI. DPI is only for the printer which denotes the dots it lays per inch.
However, if the same digital photo needs to be printed at 7” * 5” size then the issue props up. The PPI reduces from 300 to (1800 pixels/ 7” or 1200/ 5”) to 250 PPI approx. This means that the pixels per inch has reduced and even if you use a 1200 DPI printer the resolution at this size will not be good and will lead to a pixelated picture
This is the reason why you need to scan the pictures at a higher DPI (or SPI – you know why). You wouldn’t want to regret it at a later stage where the scanned image cannot be printed at bigger sizes.
Photos or Negatives
It’s always better to scan negatives compared to printed photos as negatives have the best information and quality. Negatives are scanned at 1200DPI and for best results 3000 DPI is preferred.
Scanning Resolution for 35mm Negatives
A 35mm negative’s dimensions are as shown in the picture above. It’s advisable to scan slides at 3000 DPI (In fact it’s SPI) so that the resulting image will have a 10 megapixels (“MP”) resolution. See the numerical example in the FAQ section to understand the resolution. This gives a good print up to 13″ x 9″.
The answer is the side where there is a photographic emulsion. The shining on this side would be lesser. However, this is a crude and longer way of figuring out. Best is to follow the numbering scheme while scanning so that the number is visible and this is the opposite side of the photographic emulsion.
Medium and Large Format negatives
Yes, we do on scan those on case to case basis. Please contact us if you have negatives bigger than 35mm size. You will not see the prices for medium and large format negatives listed on our price page as these are not common. Based on the quantity, color or B/w and condition we charge for the medium and large formats. Generally for black & white medium format negatives, there would be a number of scratches that affect and which needs to be removed manually.
Selective Scanning from a Negative strip
It’s not possible to accommodate selective scanning from a negative strip at this point of time. For Photos it’s a possibility. Either selectively the photos can be removed or can be marked in the album. However for negative strips we will be scanning the whole thing.
Scanning Resolution for 35mm Slides
A 35mm slide dimensions are as shown in the picture above. It’s advisable to scan slides at 3000 DPI (In fact it’s SPI) so that the resulting image will have a 10 megapixels (“MP”) resolution. See the numerical example in the FAQ section to understand resolution. This gives a good print upto 13″ x 9″.
Removing mold and dust from slides
We take a lot of care in mold and dust removal. It’s very critical not to swipe the slides with rough cloth. Special cloth is used for this purpose. Also film cleaner liquids are used in extreme cases. Even after cleaning, if the scans are not up to mark restoration might be the only answer.
Technique for scanning slides
Every slide has a mark, logo or an instruction printed on one side. This side of the slide is what the scanner should break down into pixels.
Color Restoration in slides
We have a professional team who are adept at color restoration techniques. The scanning hardware also comes in with in-built color restoration. In addition to this ScanJunction uses free source software to manually look into pictures and restore colors
Slide size and cropping issues
Trying to manually scan slides might become frustrating if the right scanners are not used. It will lead to cropping issues as the entire image will not get scanned. At ScanJunction we use scanners which will scan the entire area of the slide without any cropping issues.
Order, Payment, and Shipping
Way to order
The first step at ScanJunction is to order online using our in-built professional cart system at ScanJunction.com. Once an online order is done #order number gets generated which becomes the single point of contact until the entire process gets completed.
Should I pay when ordering online?
There is no need to pay when you make an order. Ordering is 100% free and you will pay only once the sample review and the complete scanning is done.
Pick-up and Drop – This service is available only inside Bangalore currently. We will be expanding soon to other cities. In this method we come to your doorstep and collect the content that needs to be digitized and take it to our centralized scanning facility. Once the scanning is done we deliver the original content and the DVD back at your doorstep.
Drop-off and Pick-Up – Customer visits our facility and drops off the content that needs to be digitized and once the scanning is done pick up the same along with the digital media. This method is a great way to gain confidence with us and we are open from Mondays – Fridays from 9:00 AM to 6:00 PM and on Saturday from 9:00 AM to 1:00 PM.
Courier – A great way to get the content digitized for customers anywhere. Pack all your content in a carton box and paste the #order number that you would got by mail once the online order is done. Select your favorite courier and send us the package. We will scan and send back the content through courier at charge
You are never far from your memories. There are 5 levels are of tracking. You can review the status of your order at anytime by logging in to your account and clicking on order status. We are No: 1 company in India who give live-tracking status to make sure you are always comfortable with us and feel safe about your memories
Level – 1 – Online Order received mail with all the details
Level – 2 – Customer Content received mail at central digitization facility.
Level – 3 – Sample approval mail. We upload 5-6 samples for you to approve and move ahead
Level – 4 – Scanning completed mail along with Invoice for payment
Level – 5 – Thank you mail along with a feedback option after delivery and confirmation
We at ScanJunction accept
Cash on Delivery for (Pickup and drop as well as Drop-off and Pickup shipping options)
CC Avenue (credit, debit, Net Banking) for all shipping methods.
Cheque Payment for (Pickup and drop as well as Drop-off and Pickup shipping options)
Payments will be done at Level – 4 as mentioned above in tracking.